Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Anything that we have custom made can not be returned. Or custom cut to your required length.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Some items may incur a re-stocking fee on return.

REFUNDS.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

EXCHANGES.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@geckotred.co.nz and send your item to: 22 Cornish Street, Korokoro, Lower Hutt Wellington NZ 5012.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING.

To return your product, you should mail your product to: 22 Cornish Street, Korokoro, Lower Hutt Wellington NZ 5012.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING CHARGES.

All shipping charges are displayed in the checkout of this website. Rural areas may incur extra charges – please call 0800 12 11 78 if you require any help.